At Regency, our references speak for themselves, the company realise that what matters most is customer satisfaction and what those customers are saying about us.
Just a (belated) big thank you for the recent installation of both the wood burner and cornice; not only was the installation carried out with incredible professionalism your help, recommendations and post installation advice was first class as was your courteous, warm, trustworthy approach which was greatly valued. We would recommend Regency to anyone requiring this service. With literally a warm thanks Cynthia and Andy (Nuthall)
Hi i just wanted to thank everyone at Regency for the fantastic job they have done on my fireplace - you have a very caring team from Zoe and Claire in the office to Dale and Mark who did the fitting - everything was handled extremely professionally and the work was done with the minimal amount of disruption and with respect to my home. I would highly recommend you to anyone wanting work done.
Thanks and regards Rachel
Good morning Claire,
I would like to thank you and all those involved in helping restore my plasterwork. Everyone at Regency have been great. Mark who came to quote, Nick who came to do the template and Mark & Dale who did the replacement work - everyone has been professional, friendly and helpful especially Dale whois such a pleasant, well mannered gentleman who did a very good job.
Sorry to have missed you last week when I came in to pay the final instalment. Like I said to Poppy who I met for first time, the service, politeness from yourself and everyone else that i met over the 2 weeks from my first visit to the last was as good as it gets and anyone could hope for. As you know I was in a bit of a tiz on my first visit due to my self inflicted damage to the original gas fire. However that was all quickly resolved by yourself and initially Dale on his first survey visit.
I was left in no doubt that the fitting of a new fire along with a marble back and hearth would be dealt with quickly and painlesssly as it was.
Mark and Dale were both top lads though you might disagree on latter as know he’s your brother !!!
Though I tried to get out the way to let them get on with the job as much as possible last wednesday, we had a good chat and laugh in the time I was there. No pressure in the slightest about getting the final payment to you and think it was only actually mentioned by me.
t was clear that they were as keen to say a top class final job as I was. I will make sure that anyone I know or hear talking about a new fire / surround etc comes to you.
By all means use this for any testimonial for the business amended as you desire. Pete From Hucknall
Could you please pass on our sincere thanks to the guys who worked through some really hot and uncomfortable weather to provide us with a fantastic transformation to our fireplace. Really professional and friendly lads who despite the inevitable mess made sure they cleaned up everywhere.Your company got my business through recommendation and i would not hesitate to do the same for others.
Kindest regards Steve and Cheryl Bowers
It was a pleasure to have your colleagues in my home, I cannot think of anything that could have been done better or by a nicer group of people. I will have absolutely no hesitation in recommending your company to anyone who needs any similar type of work doing.
I'd be grateful if you would please pass on my comments/feedback to the relevant people, including the company owner/director(s).
Finally, I'd like to say thank you to you as you've also been a great help. When you've answered the phone you've always been pleasant, polite and cheerful.
You've answered all my queries and when you've needed to get back to me you have done so promptly. With best wishes and thanks, Linda.
I would just like to say a BIG THANK YOU to the work I had done today by regency moulding very impressed by not only good manners from these two young men there attitude to the job was Brilliant no mess was left when they cleaned up nothing to much trouble and explained how things worked at the end thank you for doing a fantastic job. Yours faithfully Mrs Jayes
Hello Claire, thank you for the receipt, i will pass this onto my dad. He is so pleased with the fire etc he couldn’t speak highly enough of your chaps that did the work, he said they did a splendid job and would highly recommend you. I can’t wait to see it and more importantly sit and toast my toes on a cold evening. Thanks again for everything, Bridget
My Mum is really pleased with the new Fire and Surround, Thankyou for your co-operation and the excellent work done by your fitters including the tidy condition of the bungalow when they had finished. Mrs James
Dear Mark, Thankyou for all the help and advice you gave me. I a so pleased with my archway and fireplace. Thankyou to your fitters for making such a good clean job, both excellent workers. Thankyou to all the staff for being so kind and helpful. Mr Ross
Dear all, Just a note to express our thanks and appreciation for the superb new fireplace. From our first visit to your showroom, everyone was so helpful, we really appreciated the time you spent with us making sure we got exactly what we wanted. Many Thanks also to your fitter for his fist class installation, his professionalism and attention to the smallest detail ensured that the fitting was to the highest standard. We are absolutely delighted with the finished result and would ike to extend our thanks and best wishes to you all. Mr & Mrs Clay
Just to say a big Thankyou to Mark & Dale, to say how pleased we are with our new Fire Surround etc. The work was carried out brilliantly, and thanks to Dale for being so respectful and doing the job so professionally ( even the hoovering ) Thanks again, best wishes to you all. Mrs Leighton
To Regency Moudlings. Please accept full payment for our fire and surround, we are very pleased with both and the workmanship putting it together. We were recommended by a friend and I will also recommend your company to anyone requiring Fires or Surrounds. Yours thankfully. Mr & Mrs Dee
May I take this opportunity of expressing my appreciation for the quality of workmanship and service shown, both in my home and also by your office staff. I have really enjoyed my dealings with your company and as an employer, I appreciate outstanding service and attention to detail. I have no hesitation in recommending your company to friends and colleagues in the future. Mr Hall
Dear sir, right from our first vsit to the shop, we found your customer service First Class. The lady on the reception was most helpful in giving us advice and samples and a rough quote, and it may have been that you gave us further advice. When we asked for someone to call to look at the job as the room was an unusual shape with 11 mitres, this was no trouble to you and the staff member that came was even able to recommend a coving and he said he would drop a sample - and he did. We shall certainly recommend you and woul use you again. Your service and quality is what my husband and I always expect but not very often receive. Mr & Mrs Clarke
Thank you all for every effort you have made to sort my issues - happy bunny now. xx It is now 18 months since I had my log burner fitted. I have left it until now to write this as I wanted to see the savings from this installation before I committed to paper. For an initial layout of approx. 3k, this has to be the best money ever spent. Bearing in mind I live in a 35 year old end of terrace with open plan stairs, I have no central heating (storage heaters were removed). The choice was new boiler and radiators, or, the log burner. I went with the latter. I wanted to be in control of what I spent - and boy has that worked. Initial bills Winter of 2013 - Gas & Electric combined £130 per month. Last winter bills 2014 - Gas & Electric combined £45 per month! Log and coal for the entire winter period £180 - speaks for itself. Washing - dry overnight. Kettle - boils in no time. Let alone the different foods you can warm...
I researched lots of fires and lots of companies initially - Regency were by far the best and have proved ever since with their customer service to remain the best. Personally, Regency outshine many other companies who are just 'out for the job' this is a truly customer faced, family run and caring company - Do not hesitate - Ring them now, you wont be let down in any way.
Alison - Belper
Dear Regency Mouldings. I just felt that I had to drop you a line to let you know how pleased I am with the way that your fitters worked in my house. They are a credit to your company and behaved in a manner that was not only totally professional but friendly with it. I am really pleased with the whole curtious way in which they worked and will definatley be recommending them onto people that ask me. They were the best duo I have ever met working together, from the moment they entered my house they treated both me, my son and my house with 100% respect. Even though my Lounge is being fully ripped apart, they left it immaculate. A massive THANKYOU please to them. You have a great team. Thanks again, Ms Brooke
Dear Mark, as promised I enclose some photos of the beautiful Fire Surround you made for me. I was very very pleased with the outcome of the surround and now it is fitted in place it looks wonderful. Thankyou very much for the lovely job you did and the excellent service you gave. I would recommend you to anyone who is thinking of changing their fireplace. Mr Foster
Dear Regency Fireplaces. Many thanks for the superb job, we are highly delighed with the finished article, we will not hesitate to recommend you to friends and relations. Many thanks for the wonderful fitting team who made a superb job. Once again many thanks from two very satisfied customers. Mr & Mrs Howlett
We felt that we had to contact you to let you know how pleased we are with the service that we have had from you - from the fitting of our multi-fuel stove a year ago to the servicing just a few days ago. Your prompt and polite, helpful attention to details restores faith in people- and all this from office to fitters. Thank you all and we shall certainly recommend to all we speak to. Best wishes from Dave and Karen Adams (Chilwell, Nottinghamshire)
To Regency Mouldings, a big thank you to everyone for the fantastic service and thank you especially to Dale & Mark for their fabolous work. Regards, M Mosley
Just to say a big thank you for all your help, such a great friendly service. Mr & Mrs Clay.
Thank you for the perfect service on fitting our new fire & the help of replacing fireplace. Mr & Mrs D.T & A Stirland.
To Claire, Zoe + Mark, thank you for all your help + professional advice given to us by all your team, with best wishes we would definitley recommend your company to family and friends. Thank you Nicky + Mark (Mapperley, Nottinghamshire)
To All, fire looks fantastic! thanks for all your hard work, effort & input. Regards Rob & Gayner (Nutall, Nottinghamshire)
Many thanks to Mark and Dale for doing a fantastic job. from Mr & Mrs Chambers.
To all staff at Regency, a really big thank you! log burner excellent and a first class job, p.s our grandaughter ages 5 says "this is the best Dadda"Thanks again Carol & Dave Millership x
To Mark, Dale + all staff at Regency Moudlings, Bulwell, Nottm. Thank you very much for fitting my beautiful fireplace, i am delighted with the result and look forward to seeing the end result i.e. decorating, new carpet etc. A super job! Thank you Margaret Lee
Thank you very much Regency Mouldings and Fireplaced Limited, for the excellent work you did for us, the staff are so polite and left everything clean every day. We are very pleased with our new fire and surround, we will recommend you to our family and friends. AN EXCELLENT JOB! Thank you Betty Prior and Tom Redder.
A quick word of thanks to express how thrilled we are with the new installation of our new fireplace, everyone involved in the process have been both professional and friendly, please ensure our thanks is passed on. Best regards Paul & Mandy Rose (Wollaton, Nottinghamshire)
To Regency Fireplaces, just a quick note to say how pleased we are with the limestone fireplace that Dale & Martin fitted last week, Since then we hace decided to add coving and ceiling roses to compliment the detail in the fireplace very well. I have already passed your brochure onto a friend and will send a photo when the room is complete. Thank you all again for a wonderful job, Alison D (Long Eaton, Nottinghamshire)
Dear Mark, just a note to say thank you for all your efforts in fitting our dream fireplace, with particular thanks to Dale and Martin for their attension to detail in getting it right! we are delighted with the overall effect and will not hesitate to recommend you to all who ask. Best wishes Eric and Jude Rose
Dear Sir/Madam, Just a note to say how pleased we are with our new stove and fireplace which you supplied and installed for us. The quality of workmanship, politeness and care taken of our property by the installation team was excellent and i would have no hesitation in recommending your services. Many thanks yours faithfully Darren & Paula Seaton.
To Claire, Mark, Dale, Mark & Nick, Just to say a big thank you for a great service and a fantastic job! it's been a pleasure to have you and deal with such a good company, with that personal touch, hope you enjoyed the chocolates! From Michaela & Steve England (+ Reggie the dog)